Support

PAYMENTS

How Can I Pay For My Order?

Now we accept PayPal only, other way for payment are coming soon.

Do I Have To Create a Account To Shop?

We do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. You can also save your shipping information for a quicker checkout experience!

Can I Get A Refund If The Price Has Changed?

Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding!

 

DELIVERY

Can I Change The Shipping Address For My Order?

We will be happy to change the shipping address for you! Please email our Customer Care team to geekshareculture@163.com with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

My Order Shipped But I Need To Change The Address.

Unfortunately, we are unable to change anything once the parcel has been shipped. If your parcel is returned to us due to an incorrect address, your order will be canceled and refunded. We will notify you if this happens!

Also, we are unable to reship orders that are returned to us. If you would like to purchase the same item(s), you will need to place another order. We apologize for any inconvenience this may cause!

When Will My Order Ship?

Our products usually ship within 1-3 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

How Do I Track The Delivery Of My Order?

Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you.

If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.

Why Isn’t My Tracking Updating?

We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you.

Please note that international orders usually take 10 to 21 full business days arrive in the destination country. Business days do not include weekends, or holidays.

My Package Says Delivered, But I Didn’t Receive It.

Sometimes the tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your family members/neighbors and/or post office for more information in the meantime!

Please note that GeekShare is not responsible for any loss/theft after the parcel is delivered.

I Haven’t Received My Package 30 Days After Shipment.

We kindly recommend that you wait another 5-10 days for an update. If the package has not arrived or at least been updated, please contact our Customer Care Team for help via email to geekshareculture@163.com.

We offer Money-Back-in-45-Day-Service for every buyer. If you don't get your item(s) after 45 days from the date of shipping, you can open a dispute, we will issue a full refund to you first without any excuses. However, we sincerely hope you can repay if you eventually get the parcel after 45 days.

 

RETURNS AND REFUNDS

How Do I Return An Item?

Oh no, we’re sorry to hear that. Please contact our Customer Care Team via email to geekshareculture@163.com to help if we can solve the problem together first. If not, please mark our order number, phone number and "Return" on the package, and let us know the tracking number when you send it out.

We will arrange a reshipment or refund after receiving your returned item(s).

Please note that if you made a mistake when you ordered (wrong color/item(s), changed your mind, not what you wanted, etc), you will have to cover the return fee.

My Products Have Stopped Working.

If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period. If it is not stated in the product listing, please contact us via email to geekshareculture@163.com

If You Received The Wrong Item(S),Broken Item(S),Missing Item(S) In Your Order.

We’re so sorry for the mix up with your order! Please email our Customer Care team to geekshareculture@163.com with your order number, a picture of the incorrect or broken item(s) you received, and a picture of the shipping label with the tracking number clearly visible. Please note that all order issues must be reported within 14 days of delivery. We will get back to you ASAP!

I Bought GeekShare From Other Sites. Can I Return Them?

Unfortunately, our Customer Care team is unable to assist you with any GeekShare purchases made on other sites. Please reach out to the site where you bought for more information on their return policy!

Do You Have A Phone Number I Can Contact?

We currently don’t have a phone number for customer service inquiries, but we recommend you email geekshareculture@163.com, we will answer your question within 24 hours.